Listening well is the key to success with all people tasks
This workshop will help you: |
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Follow instructions so you can impress bosses and clients by doing exactly what they really want. |
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Avoid accidents in the workplace by understanding fully how a job must be done. |
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Respond brilliantly to questions in job interviews to increase your chances of being appointed. |
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Probe answers given by candidates in interviews so you can reduce the chance of hiring the wrong people. |
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Stand out in meetings as someone who makes relevant and useful contributions. |
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Make more sales by finding out the prospect's real objections and explaining them away. |
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Fit in at social gatherings and make valuable contributions to the conversation. |
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Solve conflicts by spotting the underlying causes and getting people to face these. |
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Chair meetings so that people enjoy them and you get results in minimum time. |
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Keep employees happy by showing respect for their ideas and complaints. |
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Follow these FREE ten brilliant tips and others when you do the FREE taster exercise.
- Decide at the beginning of a conversation whether or not it is worth your time listening to someone and agree with yourself the time you'll take to do this.
- Give your full attention to the person talking to you.
- If conditions aren't right for brilliant listening change them. Ask for people to turn off radios/TVs, move to another room or close doors.
- Say very little: just keep quiet. The strange thing is that people think you're a better conversationalist if you listen more.
- Keep eye contact and don't fiddle with things (paper clips, files, pens and so on). Listening well involves the right body language.
- As you're listening make notes – as long as they are relevant to the conversation.
- When the other person is explaining something, make short listening comments such as "uh huh", "I see" "mmm". This shows you're taking in what's being said.
- At certain points give feedback on what you've heard: "So what you're saying is that …"
- As people talk try to get "inside their heads". What do they really want? Why are they saying this? What is he feeling at this moment? People say things for a reason. Brilliant listening involves finding out what these reasons are.
- Wipe your mind of preconceptions about the subject and the person talking because if you don't they form a filter. Then you'll make the mistake of listening to only what you expect to hear – not what is actually being said.
And there's more...
These ten listening tips are only the start.
There's a wealth of listening wisdom that can help you develop your listening skills to the highest degree. With brilliant listening skills you can tell what people really want; predict what they will say next and where a particular conversation is going. This means you can do more to achieve what you want. You can also defend yourself better in debates/arguments.
Have fun with the FREE taster exercise on brilliant listening. It takes only ten minutes and you'll learn at least sixteen things you must NOT do if you want to listen brilliantly.
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